Richard Wilbur

Richard Wilbur is a seasoned IT professional with extensive experience in end-user support and managed services. Currently serving as Senior IT Field Services Manager at MKS Instruments since April 2023, Richard previously held significant roles at HCL Technologies and Wipro. Notably, Richard managed a team of 49 technicians and engineers at HCL, enhancing service delivery across more than 400 global locations while improving customer satisfaction metrics. Richard's earlier positions include overseeing operations for Rockwell Automation and managing global end-user computing for Mattel Inc., demonstrating a strong track record in team leadership, process improvement, and technical project execution. Richard holds two Associate of Science degrees from Blackhawk Technical College in Network and System Administration and Computer Technology.