Petr B.

Petr B. is an IT Customer Care Manager at MND a.s. since February 2014, leading a team of four in internal technical support while managing service catalogues, reporting, SLA fulfillment, and KPI evaluation. Prior experience includes serving as a Network Administrator and ERP Specialist at United Bakeries AS from August 2008 to January 2014, overseeing an IBM AIX-based ERP system, providing technical support, and administering software for electronic document exchange. Earlier roles at AVG Technologies involved testing antivirus software and providing technical support to end-users. Petr B. holds a Bachelor's degree in Informatics from VSB - Technical University of Ostrava, completed in 2006.