Michelle Fitzgerald Cihcm

Michelle Fitzgerald CIHCM currently serves as the Interim Head of Neighbourhoods at Moat Homes Limited, a position held since November 2024. Prior to this role, Michelle led Housing Operations at Shepherds Bush Housing Group from January 2023 to November 2024, overseeing various services including Income, Tenancy, and Lettings. Michelle's extensive experience includes serving as Head of Income and Advice Services at Moat Homes Limited from April 2020 to January 2023, transforming service delivery with a focus on financial inclusion. Previous roles include Income Manager at Raven Housing Trust, where leadership facilitated the transition to Universal Credit, and various positions at Crawley Borough Council, focusing on housing and financial inclusion projects. Michelle's earlier career includes roles at HM Revenue & Customs, beginning as a VAT Officer and transitioning to an Anti-Smuggling Officer.