Technical Support & QA

About

The Technical Support & QA team at MobiChord (now brightfin) is responsible for ensuring the reliability and performance of the company's Technology Expense Management solutions on the ServiceNow Platform. This team provides second-level technical support to customers, troubleshoots complex issues, and manages bug resolution. In addition, they conduct rigorous quality assurance testing to uphold the software’s standards, ensuring a seamless user experience and high customer satisfaction.