Mobility Cooperative
Jelena Costa is an accomplished professional with extensive experience in customer experience management and project management. As the Product Manager of Digital Customer Experience at Mobility Cooperative since June 2021, Jelena focuses on enhancing customer interactions. Jelena also serves as Project Manager and Owner of AnaMar Apartments Rovinj, overseeing branding, management, and customer service in the hospitality sector since January 2014. Prior roles include Customer Experience Manager and Segment Manager at Sanitas Krankenversicherung, where Jelena developed customer journeys and managed marketing projects, as well as consulting positions at Crystal Partners AG and Alessi. With a Master's degree in Marketing from USI Università della Svizzera italiana and a Bachelor's in Social and Communication Sciences from University of Lucerne, Jelena has furthered expertise through certifications as a Professional Scrum Product Owner and Scrum Master.
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Mobility Cooperative
Mobility is the car sharing market leader in Switzerland. The cooperative offers its customers 3'000 vehicles across a range of categories at more than 1’500 stations. Using state-of-the-art technology, the system offers simple, inexpensive and fully automated car sharing with a strong, sustainable foundation. Car sharing as part of a combined mobility approach saves space and reduces traffic and environmental impact: each Mobility car replaces 11 privately owned vehicles. As a cooperative we are not geared towards short-term profits but pursue a long-term strategy that aims to develop the services we offer on a sustainable basis.