Hany Abdel Razek - Copc

Hany Abdel Razek is a Senior Director of Workforce Management and Internal Control at Mobily, a position held since September 2005, following a role as Director of Workforce Management and Offshore Affairs. Hany Abdel Razek directs the implementation of resource allocation objectives for Customer Care, focusing on improving business execution and cost efficiency through effective Workforce Management techniques. Additional responsibilities include managing manpower costs and maintaining budgetary controls. Previously, Hany Abdel Razek served as Executive Manager of Workforce Management with COPC certification and has expertise in managing accessibility KPIs and staffing modules. Prior professional experience includes a position in Workforce Management at Vodafone Egypt from 2000 to 2005. Hany Abdel Razek holds a degree from Cairo University.