Rokhairi Shapiee

Rokhairi Shapiee is a seasoned IT professional with extensive experience in Unified Communications engineering. Currently serving as a 3rd Level UC Engineer at Modality Systems since September 2019, Rokhairi specializes in Lync 2013, Skype for Business, and Microsoft Teams. Prior experience includes a role as a Senior Technical Specialist at IBM from April 2016 to September 2019, where responsibilities involved end-to-end support for Microsoft Lync Server 2013 and Skype for Business across multiple multinational clients. Previously, Rokhairi worked at AT&T as a Lync Technical Specialist, providing comprehensive support for Microsoft Office Communication Server and Lync for over 300,000 users. Early career experience includes serving as an Operations Engineer at IPERINTIS SDN. BHD., focusing on data center management and IT infrastructure maintenance. Rokhairi holds a Bachelor's degree in Management Information Systems from Universiti Teknologi PETRONAS.