Khaled Alfawaz

Khaled Alfawaz is a seasoned customer service professional with extensive experience in managing customer experience and complaints across various industries. Currently serving as a Senior Customer Service Supervisor at Modern Electronics - MEC (AL-Faisaliah Group) since November 2023, Khaled previously held multiple roles at Alessa Industries Co. from May 2015 to November 2023, including Customer Experience Manager, Direct Sales Manager, and CRM Leader. Responsibilities included overseeing the complaints department, managing call center operations, and developing CRM strategies to enhance customer retention. Khaled's career in customer service began at Zain Telecommunications and ALKHALEEJ Training & Education, where skills in customer engagement and service management were honed. Khaled holds a Bachelor’s Degree in Information Systems from invalid3010196.