Kelsey S.

Kelsey S. currently serves as Technical Support Lead at Modern Treasury since October 2022, specializing in delivering high-value customer support experiences and maintaining an engaging hands-on training program for new hires. Kelsey proactively identifies areas for improvement, organizes cross-team training, and regularly analyzes data to generate insightful reports while acting as an escalation point for the technical support team. Prior to this role, Kelsey worked as a Tier II Technical Support Engineer at Nintex from February 2021 to October 2022, where responsibilities included providing front-line support, creating technical documentation, and serving as a product trainer across multiple regions. Kelsey holds an educational background from Minnesota State Community and Technical College.