Florencia Rouco

Florencia Rouco is an experienced customer experience professional with a diverse background in team leadership and quality control. Currently serving as Sr Team Leader CX at MODO since September 2023, Florencia previously held roles at Agrotoken as Customer Support Lead and at ank as Customer Experience Team Leader, Customer Experience Analyst, and Semi Sr Experience Agent. Prior experience includes onboarding supervision at GyC comunicaciones for Brubank and quality control analysis at Banco Itaú, as well as telemarketing advising. Florencia holds a degree in Administration from the University of Buenos Aires, completed in 2020.