Fabrizio Pulvirenti

Fabrizio Pulvirenti has a diverse work experience in digital engagement and customer support roles. Fabrizio started their career at ModSquad, Inc. in 2012, where they worked as a Digital Engagement Specialist. In this role, they were responsible for customer support, game administration, and leading the customer service team. Fabrizio gained knowledge in directing and managing project teams, providing leadership in the absence of the Project Manager, overseeing daily tasks, and handling highly irate customers. Fabrizio also provided bilingual customer support in English, Italian, and Spanish, and offered technical support for various software platforms. Additionally, they managed forums and social media, and monitored in-game chats to maintain a positive gaming environment.

In 2018, Fabrizio joined The Stars Group as a Digital Engagement Casino Specialist. Here, they monitored and responded to client's social account comments and enforced online community safety and usage policies. Fabrizio provided account management to customers in English and Italian and resolved their complaints by identifying and addressing underlying issues.

Overall, Fabrizio has accumulated valuable experience in customer support, digital engagement, and problem-solving within the gaming industry.

Fabrizio Pulvirenti completed their Master of Business Administration (MBA) in Business Administration, Management, and Operations from Forcom in 2006. Prior to that, they pursued their undergraduate studies at Università degli Studi di Siena from 1998 to 2004, majoring in Medien & Kommunikationswissenschaft.