Jessica Harvey

Jessica Harvey is an experienced Senior Project Manager at ModSquad, where responsibilities include creating and implementing processes that achieved a 97% employee satisfaction rating and managing applications for a team of up to 250 agents. Previously, Jessica served as a Customer Service Manager at TTEC, where leadership in coaching sessions resulted in a 97% average CSAT score. Experience as a Senior iOS Chat Advisor at Apple included exceeding performance metrics while maintaining a 95% CSAT rating. Early career as a New Hire Training Specialist at TeleTech involved training new agents and collaborating with SMEs to enhance training materials. Jessica holds an Associate of Arts degree in Information Technology from the University of Phoenix.