Marco Granados is an Assistant Project Manager at ModSquad since May 2020, with expertise in onboarding, training, and people management, as well as technology support for large teams emphasizing Team QA and product software technology. Previously, Marco served as Team Leader, overseeing over 50 agents in Costa Rica and globally for a technical service team, and as a Tier I Support Agent at Vitalsource Technologies. Prior experience includes working as a Software and Hardware Technical Support Specialist at Movate and with Capital One Bank at Foundever. Marco holds a degree in Electromechanical Engineering from Universidad Fidélitas and completed a Project Management Professional Preparation Course at the Technical Institute of America, along with a Bachelor of Medicine from Universidad Latina de Costa Rica.
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