Pedro Almeida possesses extensive experience in technical support and customer service, highlighted by roles as a Technical Support Engineer at Sophos and Sitel Group, where expertise in endpoint security and customer advocacy was emphasized. Previous positions in diverse domains, including industrial mechanics at Renault Group, quality analysis at Pinterest, and customer support at Binance, reflect a versatile skill set in troubleshooting, training, and quality assurance. An educational background in Chemistry from Universidade Federal do Paraná complements a solid foundation for technical roles, enhancing analytical and problem-solving capabilities.
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