David Herrera

David Herrera is an Information Technology professional with extensive experience in help desk support and systems administration. Currently serving as an Information Technology Help Desk Analyst I at Moffitt Cancer Center since July 2023, responsibilities include user administration via Windows Active Directory and case management through the ServiceNow Platform. Previous roles include Software Support Technician at MRI Software and Technical Support Specialist 3 at Randstad Technologies/K12 Inc., where support was provided for regional help desk operations. David's earlier career includes significant contributions as a Training Coordinator/System Administrator at IBM, where Latin American projects were supported, and as an Online Systems Administrator at Walt Disney Parks & Resorts Online, overseeing the management of over 2,000 servers. David is pursuing further education in Microsoft Cloud Support Associate through Prince George's Community College and various online platforms.