Xavier Sagini

Xavier Sagini is a seasoned professional in quality assurance and customer service with a strong background in the technology sector. Currently serving as a Quality Assurance Analyst at MOGO Kenya since May 2022, Xavier previously held several key positions at OKash Kenya, including Head of Quality Assurance and Head of Customer Service. In these roles, responsibilities included devising quality inspection procedures, supervising teams, and analyzing data for operational improvements. Previous experience also includes a position as a Customer Service Technician at a computer laboratory and a solid educational foundation with an Associate's degree in Information and Communication Technology from the National Youth Service Kenya. With a proven track record in team leadership, problem-solving, and data management, Xavier demonstrates expertise in enhancing service quality and customer satisfaction.