Allen Ables boasts extensive experience in the flooring and manufacturing industries, with a current role as Director of Customer Experience at Mohawk Industries since January 2002. In this leadership position, Allen oversees a customer experience team dedicated to enhancing residential and commercial claims, technical services, fulfillment, and field services, aligning operations with company objectives focused on customer satisfaction and continuous improvement. Previously, Allen held several key managerial roles at Mannington Mills, Inc. and Shaw Industries, including Senior Manager of Quality/Lean and Plant Manager for Tufting. Allen's educational background includes a BA from The University of Georgia and an MBA from Shorter University.
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