Carlos Navarrete

Carlos Navarrete has a diverse work experience spanning several years. Carlos currently holds a role as Customer Success / LATAM Business Development at Moki since July 2021. In their previous role as Operations Manager at Dura Software from March 2020, Carlos was responsible for managing a high-performing team and spearheading operations for a portfolio of companies in the Nearshore LATAM region.

Prior to that, Carlos worked as a Customer Success Manager at Moki, a Dura Software Company, from July 2018 to March 2020. Carlos was responsible for providing cloud-native software solutions and ensuring total control over devices, including remote management, security, and analytics.

Carlos also has experience working at Rackspace, where they served as an Account Manager IV and later as an Enterprise Account Manager. In these roles, they managed customer relationships, identified sales opportunities, and maintained the company's reputation for providing excellent support.

Before joining Rackspace, Carlos worked at Axtel as an Infrastructure Technology Operations Manager, where they led a team responsible for maintaining IT services for a federal government project. Carlos established and maintained operations procedures based on ITIL framework and consistently met service level agreements.

Carlos's earlier work experience includes roles at cuboti.com, Pietech, Hewlett-Packard, Electronic Data Systems (EDS), and DEMET. These roles involved responsibilities such as founding and leading a company, managing partners and consulting services, delivering technical proposals, overseeing project implementation, and performing system administration tasks.

Overall, Carlos Navarrete has a strong background in customer success, business development, operations management, technology solutions, and project management.

Carlos Navarrete obtained a Master of Business Administration (M.B.A.) degree in Business Administration and Management, General from Tecnológico de Monterrey from 2012 to 2017. Prior to that, they earned a Bachelor's degree in Administrative Computer Systems from Universidad del Valle de México between 1990 and 1994. In addition to their formal education, Carlos Navarrete has also obtained several certifications. These certifications include "Body Language for Leaders" from LinkedIn in January 2018, "ITIL PPO Practitioner" and "ITIL Foundations v3.0" from Loyalist in May 2011 and April 2011 respectively, and the "Microsoft Certified Systems Engineer" certification from Microsoft in August 1999.