Jessica Link

Jessica Link has over a decade of experience in IT and business analysis, with a significant tenure at Molina Healthcare since June 2011, where the role as IT Applications Manager focuses on managing CRM projects, especially within Salesforce Service, Health, and Marketing Clouds. Prior experience includes positions as an IT Sr. Systems Analyst, where Jessica translated business needs into functional requirements for online portals and CRM systems, and as a Business Analyst, gathering requirements and designing user interface mockups. Previous roles also include Associate Business Analyst at American Honda Motors, supporting high-budget projects in Parts Inventory management, and Freelance Web Designer at LCPtracker. Jessica holds a Bachelor of Business Administration in Management Information Systems from California State University, Long Beach, and has international educational experience from institutions in China.