Jimmy Koorn

Jimmy Koorn is an Incident Response Engineer II at Mollie, where responsibilities include effective communication and crisis management to enhance service excellence and business continuity. Previously, as a Complaint and Resolution Analyst, Jimmy established efficient standard operating procedures and created dashboards for complaint reporting, excelling in handling difficult cases and stakeholder management. Early roles at Mollie included Support Specialist and Incident Manager, showcasing a strong focus on customer satisfaction and relationship management. Additional experience includes positions at Zamro, RAB Groep, and TNT, along with an educational background in Communication Science from the University of Amsterdam and various studies in communication and media.