Amanda Malefane

Amanda Malefane is an experienced manager specializing in digital support services and IT service desk operations. Currently serving as the Manager of the Digital Support Centre at Momentum Metropolitan Holdings Limited since June 2018, Amanda has a proven track record in implementing and improving service offerings while enhancing user experience through digital transformation initiatives. Amanda previously held the role of National Manager of the Enterprise Service Desk, where responsibilities included managing incident life cycles, ensuring adherence to service level agreements, and fostering stakeholder relationships. Prior experience includes supervisory roles at SITA SOC (Ltd) and team leadership at FNB South Africa, complemented by a Post Graduate Diploma in Business Administration from Milpark Business School and completion of a Management Development Programme at UNISA SBL.