Momentum Telecom, Inc
Zachary F. is an experienced Advanced Technical Trainer at Momentum Telecom, where responsibilities include designing and delivering comprehensive training programs for Tier 2 Technicians, updating training materials, and producing training documentation and videos. Previous roles at Momentum encompass Technical Account Manager, providing customer support to enhance retention and satisfaction, and Voice Escalations Specialist, addressing escalations with expertise in various VoIP technologies. Zachary's earlier experience includes customer service roles at LEGO Group, Starbucks, JCPenney, and Staples. Zachary holds an Associate's Degree in Information Technology from Brown Mackie College-Birmingham.
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Momentum Telecom, Inc
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Offers VoIP, broadband services, unified communications and cloud services to business owners, IT managers, resellers and cable companies.