Carrie Waide

VP, Customer Experience at Monarch

Carrie Waide serves Monarch’s Vice President of Customer Experience, working with operations and clinical teams as well as Monarch’s administrative departments to review the many ways we engage with the people we support. As Monarch strives to improve customer service across all of our programs and services, Carrie coordinates process and procedures that put the people we support first and provide solutions to improve customer satisfaction. In her role, Carrie also oversees Monarch’s call center, which answers thousands of patient calls each month and is often the first point of contact for individuals and families seeking services and support.

Carrie comes Monarch with an extensive background in health care management, having worked with Health Care Services Corporation, a conglomeration of Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma and Texas.



  • VP, Customer Experience

    February, 2021 - present

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