Charlotte Siverson

Charlotte Siverson is an accomplished professional in customer success, currently holding the position of Manager, Scale Customer Success at monday.com since July 2019. As a founding member of the Scale team, Charlotte has played a pivotal role in creating playbooks, piloting new KPIs, and developing processes to enhance client satisfaction. Prior experience includes serving as Foundation Relations Manager at the Brooklyn College Foundation, where Charlotte managed relationships with board members, and as Direct Marketing Manager at Institut Mines-Télécom, overseeing a substantial database and donor communications. Charlotte's early career includes roles at prestigious institutions such as the Musée du Louvre and Metro Pictures Gallery, supplemented by a strong educational background in Marketing, Communications, Law, and Political Science from esteemed universities.