Nabila Smith

Nabila Smith is a seasoned professional with extensive experience in customer experience and operations management within leading technology companies. As the Head of Customer Experience for APJ at monday.com since February 2021, Nabila has successfully established and implemented cross-functional strategies for a rapidly growing SaaS organization. Prior to this role, Nabila held various positions at Microsoft from August 2015 to October 2019, including Operations Manager, Customer Experience Manager, and Employee Experience Manager, where notable contributions included the launch of Microsoft's Click & Collect strategy and building a diverse team at the company's first international flagship store. Nabila's earlier career includes leadership roles in sales at Bose Corporation and Apple, where operational excellence and customer engagement were prioritized. Currently pursuing an MBA at The University of Sydney Business School, Nabila continues to enhance expertise in business administration and management.