Wadee Jamal is a seasoned professional in the field of SaaS customer support and business operations, currently serving as Senior Team Lead for Business Support at monday.com since March 2022. In this role, Wadee has successfully expanded the Business Support team globally, increasing team size from 2 to 8 engineers across multiple locations, including New York, Tel Aviv, and London. Prior experience includes leading over 60 engineers at Micro Focus as Head of SaaS Service Delivery Center, where Wadee managed 24x7 customer support and infrastructure services, and overseeing SaaS customer support at Hewlett Packard Enterprise, where Wadee implemented significant process improvements and team expansions. Wadee holds a Bachelor’s degree in Computer Science from The Hebrew University of Jerusalem.
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