Daniel Chan

Daniel Chan has over 20 years of experience in technical services, customer support, and consulting. Their most recent role was as the Director of Technical Services at MongoDB, where they have been employed since 2023. Prior to that, they worked at Salesforce for five years, holding various roles including Director of Global Technical Support Engineering, Director of Global Customer Support, and Director of Customer Support. Daniel also worked at MuleSoft for five years, starting in 2013, where they held positions such as Senior Manager of Customer Support and Support Manager of Customer Support. Additionally, they worked as an Independent Contractor for Customer Service and Consulting at Vitaco Health Limited in 2013. Earlier in their career, they held roles at Openwave Mobility, Oracle, BEA Systems Inc, and Customers1to1, where they gained experience in services and support management, account management, and network and database administration.

Daniel Chan attended Western Sydney University from 1996 to 1999, where they pursued a Bachelor of Science degree in Computer Science. Following this, they enrolled at the Australian Institute of Management from 2002 to 2007. Although the degree name is not provided, their field of study was Business Administration and Management, General.