Pragya Dubey

Pragya Dubey is an experienced professional currently serving as an Escalation Manager at MongoDB since November 2022 and is a member of the global non-profit organization Women in Tech, which advocates for gender equality in STEM fields. Pragya has a robust background in customer success and technical support, having held multiple roles at Citrix from June 2014 to October 2022, including Senior Support Services Manager and Senior Customer Success Manager, where responsibilities included managing critical situations, enhancing customer engagement, and driving product value. Pragya's earlier experience includes an Operations Executive role at TCS iON, focusing on inventory management for online examinations. Pragya holds a Bachelor of Engineering in Computer Science from Rajiv Gandhi Prodyogiki Vishwavidyalaya.