Jade Roberts

Jade Roberts is an experienced professional in customer experience and logistics, currently serving as General Manager at Monica Vinader Ltd since December 2019, where responsibilities include ensuring a customer-obsessed experience and leading the global Customer Care team. Previous roles include Customer Experience Manager at Jack Wills and multiple positions at Ted Baker, including Customer Service Development Manager, where strategic implementation for the international customer service team was key. Jade's career began as a Sales Associate and progressed through various customer service roles, showcasing a commitment to excellence in customer care. Education includes a Bachelor of Arts with Honors in Media and Communication from Birmingham City University.