Nicola Gruffydd

Nicola Gruffydd holds an MBA in Business Administration and Management from Cardiff University and a Bachelor's Degree in Law from the University of Southampton. With extensive experience in the financial services sector, Nicola currently serves as the Senior Mortgage Operations Manager at Monmouthshire Building Society, a role started in September 2023. Previous positions include Customer Care Manager at Capital on Tap, Senior Client Services Manager at Sonovate, and Senior Manager, Business Support & Policy Implementation & Nemo at Principality Building Society. Additionally, Nicola has held operational and managerial roles at Nemo Personal Finance and Eversheds, demonstrating a strong background in customer service and operations management.