Monmouthshire Building Society
Nicola Gruffydd holds an MBA in Business Administration and Management from Cardiff University and a Bachelor's Degree in Law from the University of Southampton. With extensive experience in the financial services sector, Nicola currently serves as the Senior Mortgage Operations Manager at Monmouthshire Building Society, a role started in September 2023. Previous positions include Customer Care Manager at Capital on Tap, Senior Client Services Manager at Sonovate, and Senior Manager, Business Support & Policy Implementation & Nemo at Principality Building Society. Additionally, Nicola has held operational and managerial roles at Nemo Personal Finance and Eversheds, demonstrating a strong background in customer service and operations management.
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Monmouthshire Building Society
Monmouthshire Building Society, one of Wales’ largest and most successful financial institutions, provides a competitive range of mortgage, savings and insurance products. Our aim is to provide a friendly, personal and efficient service, coupled with a range of highly competitive products and total financial security. Established as a mutual organisation in Newport in 1869 to meet the needs of local people and operates through a network of branch and agency offices, the Society covers the M4 corridor from Chepstow in the east, to Swansea in the west, plus a branch in Brecon, Mid-Wales. The Society also has a number of agency offices in the South West of England. Monmouthshire Building Society is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Authority. Financial Services Register Number 206052. The Society is also a member of the Building Societies Association and Council of Mortgage Lenders, as well as being a member of the Financial Services Compensation Scheme.