AJ Ali, PMP®

AJ Ali is a Senior Customer Success Manager at Monograph since December 2021, previously working as a Technical Expert at Apple for over a decade. They are currently a CX Advisory Committee Member at the University of Richmond, where they also serve as a Program Advisor for the Customer Experience Certificate Program. Prior to their current roles, they held positions such as Customer Success Manager at Woodpecker and Actionstep, as well as a Barista Lead at Nordstrom. AJ holds a Bachelor of Arts degree from Virginia Commonwealth University in Political Science and Homeland Security, and is currently pursuing a Customer Experience Certificate at the University of Richmond.