Alessia Caterina Cipolla

Alessia Caterina Cipolla has extensive experience in customer service and quality assessment, currently serving as a Quality Assessor at Monzo Bank since December 2020, having previously held roles as a Payment Specialist and Customer Operations Specialist. Prior experience includes working at Booking.com from April 2015 to December 2020 as a Customer Service Specialist and Customer Service Senior Specialist, where responsibilities included case management, stakeholder mediation, and complaint resolution. Earlier, Alessia worked as a Flight Attendant for Ryanair from April 2014 to November 2014, ensuring passenger safety and comfort. Alessia holds a Master's degree in Romance Languages, Literatures, and Linguistics from Università degli Studi eCampus and a Bachelor's degree in English Language and Literature from Università degli Studi di Palermo, complemented by a proofreading and editing diploma from the Center of Excellence.