Barbara Minervini-Tilley

Barbara Minervini-Tilley's work experience begins with their role as a Team Manager in Customer Operations at Monzo Bank, where they lead and supports their team in achieving their goals. Prior to this, they worked as a Customer Support Team Manager at JustPark, where they motivated and engaged a team to achieve targets and deliver exceptional customer experiences.

Barbara also has experience at Booking.com, first as a Customer Service Team Manager, where they led a team and provided coaching and training to enhance their professional development. Barbara then transitioned to the role of CS Partner Specialist, providing technical and consultative support to Booking.com accommodation partners.

In addition, Barbara has worked at HSBC Commercial Banking in various roles. As a Business Banking Relationship Manager, they managed a portfolio of clients and developed strong relationships to increase revenues. Barbara also served as a Business Specialist and Customer Service Officer, where they acquired new clients and provided tailored solutions to customer requirements.

Throughout their career, Barbara has demonstrated leadership, coaching, and customer service skills, and has excelled in team management and achieving targets.

Barbara Minervini-Tilley completed their high school education at IPSSAR from 1998 to 2003. Barbara pursued a degree in Travel and Hospitality during this time.