Charlotte Smith is a seasoned professional in fraud prevention and investigation, currently serving as a Fraud Prevent Team Manager at Monzo Bank since August 2023 and previously holding the position of Fraud Prevention Investigator. In this role, Charlotte gathers evidence from flagged transactions and utilizes Monzo's values to support customers while independently making decisions on fraud cases involving substantial amounts. Prior experience includes five years as a Fraud & Risk Investigator II at Expedia Group, where Charlotte played a key role in identifying fraud trends and preventing significant financial losses. With earlier roles at Apple, REI, the U.S. Department of Homeland Security, and Costco Wholesale, Charlotte's background combines extensive customer service and investigative skills. Charlotte holds a Bachelor's degree in Criminal Justice with a focus on Forensic Psychology from Seattle University and multiple associate degrees from Palomar College in areas related to Administration of Justice and Behavioral Sciences.
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