Doreen Mulligan

Doreen Mulligan is an experienced professional in customer operations and operational excellence, currently serving as Director of Customer Operations at Monzo Bank since August 2025. Prior to this role, Doreen worked as Director of Operational Excellence at Checkout.com and as Head of Partner Operations at Meta, where responsibilities included leading teams and improving processes related to payment transactions. Doreen's extensive background at PayPal included multiple leadership roles, where contributions to global projects resulted in reduced fraud, increased revenue, and enhanced employee engagement. Doreen’s career began in the travel industry at CWT, followed by a diploma in Project Management from Dublin Business School.