Melissa Woodley

Melissa Woodley is an experienced Learning and Development Specialist at Monzo Bank since August 2019, where responsibilities include creating and delivering training programs for customer service representatives. Previous roles at Monzo include Financial Crime Investigator, Onboarding Coach, and Fraud Specialist, reflecting a strong background in customer service and fraud investigation. Prior to Monzo, experience includes positions at Co-op as a Receptionist and Network Team Member, and tutoring for The Tutor Trust. Additional roles in the hospitality and education sectors, such as Programme Specialist at YMCA Trout Lodge and Camp Lee Mar, demonstrate versatility and commitment to providing excellent service. Melissa holds a Bachelor of Science in Psychology from The University of Manchester.