Nicola Lyons

Nicola Lyons currently serves as an Operations Manager at Monzo Bank since August 2023. Prior to this role, Nicola spent over eight years at the Financial Ombudsman Service, progressing from Team Manager to Head of Casework teams, and ultimately holding the position of Manager of Casework operations. In this capacity, Nicola was a senior leader responsible for managing Ombudsmen and overseeing casework management, contributing significantly to the organization's objectives. Earlier experience includes positions as a Change Coach and Sales Manager at Homebase from May 2006 to March 2015, as well as Associate Manager at Gap Inc./Gap from May 2005 to May 2006.