Serena Trifunovic

Serena Trifunovic is a seasoned operations manager currently serving as a Senior Operations Manager for Card Payment Disputes & Fraud Recoveries at Monzo Bank since January 2024. Prior to this role, Serena held the position of Executive Director at Goldman Sachs from August 2023 to January 2024. Serena's extensive experience at Capital One spanned over 24 years, where various roles included Senior Manager for Specialist Collections & Financial Support, overseeing a large team assisting financially vulnerable customers, as well as several senior management positions focused on vulnerability, escalated calls, fraud, and customer service. Earlier experience includes managerial roles at HMV, starting as a Store Assistant and progressing to Store Manager. Education was completed at Derby College and St Benedict's Catholic School.