Kerry Howard-Kramer

Global Director Of Business Systems at Moog Medical Devices

Kerry Howard-Kramer has diverse work experience in various roles and positions. Kerry started their career at Discover Financial Services in 2000, working as a Team Leader in the Department of Marketing Services and later in the Collections Department. In these roles, they led teams, coached and developed employees, and managed various tasks such as timekeeping, scheduling, and performance evaluations.

In 2006, Kerry joined Moog Medical Devices Group as a Manager of Customer Service. Kerry was responsible for overseeing a team of Customer Advocates and Service Support representatives, managing relationships with distribution partners, and representing customers in strategic planning related to FDA-imposed field corrections and recalls.

Later on, they transitioned to the role of Customer Project Manager, where they took leadership of the Service Department Break Through Objective. Through their efforts, Kerry improved the department's gross profit from -30% to 14%, representing a significant increase of 44 percentage points.

In 2018, Kerry became the Director of Customer Experience at Moog Medical Devices Group, and in 2020, they were promoted to the role of Global Director of Business Systems. The specific responsibilities and achievements in these roles are not provided in the provided information.

Kerry Howard-Kramer's education history begins with attending the University of Utah from 1995 to 2000, where they obtained a Bachelor of Applied Science degree. Continuing their education, they completed a Master of Business Administration (M.B.A.) degree in Business Administration and Management, General from the University of Phoenix from 2001 to 2003. Lastly, in 2013, Kerry attended Cornell University for a short period to study Project Management, but it is unclear if they obtained a degree in this field.

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Previous companies

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Timeline

  • Global Director Of Business Systems

    March, 2020 - present

  • Director Of Customer Experience

    May, 2018

  • Customer Project Manager

    July, 2014

  • Manager Of Customer Service

    September, 2006