West Richter Jr.

West Richter Jr. has a diverse work experience spanning multiple industries and roles. West is currently the Director of Global IT Service Delivery at Moog Inc. and was previously the Director of Global IT Quality and Process Management at the same company. Prior to joining Moog Inc., they worked as an Adjunct Professor at the University at Buffalo School of Management. West also served as the President and Board Chair of the Buffalo Philharmonic Chorus. At M&T Bank, they held several positions including Senior Vice President - Tech Academy Program Director, Vice President - Manager of Service Asset & Configuration Management, and Assistant Vice President - Manager, Operations Support Services. Before that, they worked at Accenture as an Infrastructure Consulting Senior Analyst. West'searly career included roles such as IT Support Technician at the University at Buffalo, Technology Consultant at Richter Computer Solutions, Business Analyst Intern at SofTrek Corporation, and Project Management Team Student Aide at the US Army Corps of Engineers.

West Richter Jr. obtained a Bachelor of Science (B.S.) degree in Business Administration and Management from the University at Buffalo in 2012. West also completed a Bachelor of Music degree in Vocal Performance and Conducting from the same university in 2012. Furthermore, West Richter Jr. earned a Master of Business Administration (MBA) degree with a focus on Management Information Systems and Management Consulting from the University at Buffalo in 2013.

In terms of certifications, West Richter Jr. received various qualifications. West obtained the ITIL 4 ® Foundation certification from AXELOS Global Best Practice in 2021. In the same year, they also earned the ITIL 4 ® LEADER Digital and IT Strategy certification. Furthermore, West Richter Jr. obtained the ServiceNow Certified System Administrator certification from ServiceNow in 2021 and previously in 2015. West achieved the ITIL v3 Service Management Foundation certification from EXIN in 2014.

Additionally, they acquired the Certified SAFe® 5 Agilist and Certified SAFe® 5 Product Owner/Product Manager certifications from Scaled Agile, Inc. in 2022. West Richter Jr. expanded their knowledge with further certifications in 2023, including ITIL 4 ® STRATEGIST Direct, Plan and Improve, ITIL 4 ® Strategic Leader, ITIL 4 ® SPECIALIST Create, Deliver and Support, ITIL 4 ® SPECIALIST Drive Stakeholder Value, and the Leadership Development Program from AXELOS Global Best Practice and the Center for Creative Leadership respectively.