Bill Serva

Bill Serva has extensive work experience in the field of information technology. Their most recent position was as the Chief Technology Officer at Moon Valley Nurseries starting in April 2022. Prior to that, they worked as a Contributing CIO at The National CIO Review® starting in February 2021.

From 2010 to 2022, Bill served as the Vice President of Information Technology and later as the Director of IT Operations at Goodwill of Central and Northern Arizona. In these roles, they oversaw the IT department and project management office for the organization, managing software development projects and ensuring IT service delivery.

Before that, Bill worked as the Director of Support Services, IT at Bashas' Inc. where they coordinated operations and helped save the company significant costs. Bill also served as the Manager of LAN/Desktop Support at US Foods, where they managed technical specialists and implemented successful patch management systems.

Further back in their career, Bill worked as the Information Technology Manager at Pearson Digital Learning, where they maintained hardware and software standards and managed IT needs for the organization. Bill also worked as the Director of System Operations at Arizona Clinical Research Center, overseeing computer systems and improving processes.

At the State of Arizona, Division of Developmental Disabilities, Bill served as the Training Specialist Manager, providing training and assistance in behavior management. Bill also developed a software application to streamline training records.

Before transitioning into IT roles, Bill worked as a Residential Counselor at Community Psychology and Educational Services.

Overall, Bill's work experience showcases their expertise in IT management, project coordination, process improvement, and team leadership.

Bill Serva obtained a Bachelor's degree in Psychology and Religious Studies from the University of Arizona, where they studied from 1989 to 1992. Later, they pursued a Master of Business Administration (M.B.A.) with a focus on Technology Management at the University of Phoenix from 2014 to 2016.

In addition to their academic qualifications, Bill Serva has acquired several certifications. In June 2013, they obtained the Project Management Professional certification from the Project Management Institute. In November 2011, they obtained the ITIL Version 3 Foundation certification from EXIN your ICT competence partner.

Moreover, Bill Serva holds several certifications from the PCI Security Standards Council. In October 2018, they obtained the Payment Card Industry Professional certification and the Internal Security Assessor (ISA) certification. Most recently, in October 2021, they attained the Agile Hybrid Project Pro certification from the Project Management Institute.