Daisy Chukunzira

Daisy Chukunzira is a seasoned customer experience professional currently serving as a CX Operations Supervisor at MoPhones since May 2023, where notable accomplishments include achieving 90% performance among team members and maintaining high attempt rates on outbound calls. Previously, Daisy held roles as a Credit & Customer Experience Associate at MoPhones and as an Online Support Specialist and Customer Experience Executive at Safaricom PLC, demonstrating a strong ability to manage customer inquiries and resolve issues efficiently across multiple channels. Daisy's background also includes an internship with the Street Families and Rehabilitation Trust Fund, focusing on skills training and healthcare support for vulnerable populations. Educational qualifications include a Post Graduate Diploma in Project Management from the Kenya Institute of Management and a Bachelor of Arts in Sociology from the University of Nairobi.