Roberto Walker

Roberto Walker is an experienced professional in call center operations and workforce management, currently serving as the Senior Director of Call Center Operations at Morgan & Morgan, P.A. since October 2020, where key achievements include leading the Workforce Management team and maintaining exceptional call metrics. Prior experience includes roles at Charter Communications and Bright House Networks, where responsibilities encompassed performance analysis, reporting standardization, and staffing strategy development. Roberto's career in workforce management began at Time Warner Cable, where contributions involved project collaboration and call center trend analysis. Roberto holds an Associate's degree in Management Information Systems from Queensborough Community College of The City University of New York (CUNY).