Karin Straehl

Karin Straehl is an accomplished professional with extensive experience in customer success and operations across multiple industries. Currently serving as Director of CS Operations at Morningstar since February 2022, Karin previously held the position of Director of Global Client Success at seoClarity, focusing on operational efficiency and customer journey enhancements. Prior roles include Vice President of Customer Success/Customer Experience at Guaranteed Rate, where a transition to a proactive Customer Success model was successfully led, and Director of Client Services at SIM Partners, emphasizing proactive account management. Karin's expertise encompasses customer journey mapping, voice of the customer initiatives, and team development, with a strong track record of improving customer experience and satisfaction metrics throughout various leadership positions. Educational qualifications include a Bachelor's degree in Political Science, Art History, Business, and Marketing from Knox College.