Katherine Chen

Katherine Chen is an experienced professional in the financial services and customer service sectors, currently serving as a Level 2 Mortgage Agent at Mortgage Architects since April 2021. Prior experience includes roles as a Financial Advisor at TD and a Financial Services Manager at BMO Financial Group, where Katherine excelled in client engagement, transaction management, and identifying sales opportunities. With a background that includes extensive customer service experience from roles at BMO and a Store Manager and Sales Consultant position at City Cell Phone Inc., Katherine has demonstrated strong skills in team management, training, and customer service excellence. Katherine holds a Certificate in Business Administration and Management from Seneca Polytechnic and has a foundational education from Guangdong University of Foreign Studies.