Mosaicx
John Swarner is an accomplished technology professional with extensive experience in information technology and telecommunications. Currently serving as the Director of Information Technology at Mosaicx since November 2022, John brings a wealth of knowledge from previous roles, including Sr. Manager of Information Technology and Principal Telecom Engineer at West Corporation, and Product Manager/Architect at Motorola. At West Corporation, John led telecom teams, managed project distribution based on skill sets, and assessed training needs for engineering peers. Notable achievements at Motorola include developing strategies for hardware migration that extended product lifecycles and modifying messaging products for cloud integration. John holds a Bachelor’s degree in Computer Engineering from Rose-Hulman Institute of Technology and a Master of Science in Telecom Engineering from the University of Nebraska-Lincoln.
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Mosaicx
Mosaicx is a cloud-based product that uses conversational AI, machine learning and natural language processing technologies to automate interactions with customers and employees. Its IVA technology delivers fast, easy, personalized service through industry-leading voice recognition and digital messaging capabilities, creating positive interactions that drive improved customer and employee satisfaction. Mosaicx makes conversational AI surprisingly simple.