Mosaicx
Ritika Saxena is an accomplished professional with extensive experience in software quality assurance and management. Currently serving as an IS Manager at Mosaicx since March 2023, Ritika previously held the position of Sr. Software Quality Assurance Analyst at Intrado from April 2015 to April 2023. Prior roles include Sr. Software Quality Analyst at InterCall from November 2009 to March 2015 and Software Quality Assurance Analyst at R Systems from February 2006 to October 2009. Ritika began a career in technology as a Software Engineer. Educational qualifications encompass a Master of Computer Applications (MCA) from Raj Kumar Goel Institute of Technology (2003-2006) and a Bachelor of Science in Physics, Mathematics, and Statistics from P.P.N. College, Kanpur University (2000-2003).
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Mosaicx
Mosaicx is a cloud-based product that uses conversational AI, machine learning and natural language processing technologies to automate interactions with customers and employees. Its IVA technology delivers fast, easy, personalized service through industry-leading voice recognition and digital messaging capabilities, creating positive interactions that drive improved customer and employee satisfaction. Mosaicx makes conversational AI surprisingly simple.