Zai Ramos is an experienced System Engineer at Motion Picture Industry Pension & Health Plans since December 2015, previously serving as IT Helpdesk Supervisor at Sykes from July 2004 to September 2015. In the role of IT Helpdesk Supervisor, Zai Ramos managed the IT Helpdesk team, overseeing hiring, workload management, quality monitoring, task delegation, training, performance evaluation, and the implementation of corrective actions. Prior to that, Zai Ramos advanced through various IT support roles at Sykes, beginning as an IT Helpdesk Associate and ultimately resolving escalated issues as a specialist. Zai Ramos holds a Bachelor of Science degree in Mathematics and Computer Studies from the College of the Holy Spirit, obtained in 2001, and completed high school at St. James College of Q.C. in 1997.
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