Motiva Contact Centers | Official Page
Higinio Sanchez has extensive experience in the contact center industry. Higinio served as the CEO and President of Motiva Contact Centers since 2009. During their tenure, they successfully directed the company's growth from a startup to 450 work stations with 900 agents operating 24/7. Higinio also played a key role in developing the company's annual strategic business plan and mentoring the operations team. Prior to Motiva, they served as the CEO and President of Telvista from 1999 to 2008.
Higinio Sanchez holds an MBA from the Monterrey Institute of Technology and Higher Education, which they obtained between 1998 and 2000. Prior to their MBA, they completed executive training in Marketing, Telecom, and Sales at the SBC Advance Education Center from 1995 to 1998. Higinio also holds a Bachelor of Science (BS) degree in Electronic Engineering and Communications, which they acquired from the Monterrey Institute of Technology and Higher Education between 1984 and 1989. Higinio has additional certifications as a Dale Carnegie Trainer from the Motorola New York University in 1993, and a Versatil Sales Pearson certification from the SBC Southwestern Bell Advance Education Center.
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Motiva Contact Centers | Official Page
Company Overview Motiva Contact Centers emerges as one of the most reliable solutions in the customer care industry, created by successful and highly-qualified experts with knowledge gained through 20 years of experience in the field. Motiva ventures into a competitive market fully aware of the challenges but with the confidence of a company that knows the industry and that exceeds expectations every time. All types of companies, of any size, can benefit from a streamlined, efficient and cost-effective solution to handle customer care with the same dedication and knowledge as the company itself. That is what Motiva is all about, offering solutions that enable your business the resources to keep doing business. Companies looking for a strong return on investment but who want to have control over their brand and their relationship with their customers, we are the ideal choice. Our Services One of our competitive advantages is our capacity to respond to our customer's needs. We provide a high quality service, focusing our efforts in addressing customer's needs, understanding and resolving complaints, closing sales, do follow-ups, schedule services and a whole range of options available to any type of client in any type of industry. Our expertise not only helps you support your customer service operations, it increases your bottom line, with the increasing use of technology, and the requirement of developing technical support solutions is imminent. Motiva enables you to utilize specialized personnel with technical knowledge base and experience, developing relevant differentiators, brand prominence and sustainable competitive advantages. Motiva guarantees to deliver a high quality technological service by implementing customer care and technical support at high quality standards allowing you to keep doing business.