Wayne Townsend

Wayne Townsend is a seasoned consultant with extensive experience in the automotive industry, currently serving as the Sole Proprietor of Townsend Consulting Services International since April 2005. Townsend has played a pivotal role in designing and implementing customer experience initiatives globally, notably contributing to the "Easy to buy, pleasure to own" vision at GM Canada. In addition to consulting work, Townsend is a Senior Member of the Industry Advisory Board at FitBiz360, which focuses on aiding automotive dealers in performance improvement through a web-based SaaS product. As a Partner at motormindz, Townsend collaborates on innovative solutions for automotive manufacturing and sales challenges. Previous roles include Senior Consultant at Ceath Company, Managing Consultant at QMA-AMI Automotive Services, and various leadership positions at General Motors and Saturn Corporation, where Townsend led transformative business process design and implementation efforts. Townsend's educational background includes studies at Ryerson University.